Refund policy

We want you to feel confident when shopping with us. We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To request a return, please contact us at support@pawlumio.shop and include:

  • Your order number
  • The reason for your return
  • Photos or videos of the item, where applicable

Returns must be approved before they are shipped. Items returned without prior authorisation may not be accepted.

Please do not send returns to the address shown on the original shipping package. We will provide the correct return address and instructions after your request has been approved.

Return Eligibility

For a change-of-mind return, the item must be:

  • Clean, dry and in resalable condition
  • Free from damage, stains, odours or signs of use in water
  • Returned with all original parts, accessories and instructions
  • In its original packaging where reasonably possible
  • Accompanied by an order number or other proof of purchase

You may carefully inflate the Summer Float indoors to inspect it. However, products that have been used in a pool, sea, lake or other body of water may not be eligible for a change-of-mind return.

These conditions do not limit your rights if the item is defective, damaged on arrival or different from what you ordered.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your Summer Float:

  • Arrives damaged
  • Has a manufacturing defect
  • Is missing parts
  • Is different from the item you ordered

Please provide your order number and clear photos or videos showing the issue.

Once the issue has been reviewed, we may offer a replacement, refund or another appropriate solution. If the product is confirmed to be defective, damaged during delivery or incorrectly supplied, we will cover the reasonable return shipping cost.

Damage caused by misuse, sharp objects, improper inflation, excessive heat, improper storage or normal wear and tear is not considered a manufacturing defect.

Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

For defective, damaged or incorrect items, we will provide return instructions and cover the reasonable return shipping cost.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return results from our error.

We recommend using a tracked shipping service. We cannot guarantee receipt of a return sent without tracking.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

  • Items used in water
  • Items damaged after delivery
  • Items with missing parts or accessories
  • Personalised or customised products
  • Gift cards
  • Items specifically marked as final sale, where permitted by law

Final-sale restrictions do not apply to defective, damaged or incorrect products, or where applicable consumer law provides otherwise.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return has been approved.

For damaged, defective or incorrect products, please contact us before placing another order so that we can arrange the appropriate solution.

Order Cancellations

Contact us as soon as possible if you need to cancel or change your order.

We will try to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing or has been shipped. If the order has already shipped, the applicable return process will apply.

European Union and United Kingdom Customers

Customers protected by European Union or United Kingdom consumer law may have the right to cancel an eligible online purchase within 14 days of delivery without providing a reason.

After notifying us of the cancellation, the item must be returned within the timeframe required by applicable law.

Where required, we will refund the purchase price and the cost of standard outbound delivery. Additional charges for express or upgraded delivery may not be refundable.

The customer may be responsible for the return shipping cost unless the product is defective, damaged, incorrect or applicable law provides otherwise.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

We will notify you after we receive and inspect your return.

If the refund is approved, it will be issued to your original payment method. We aim to process approved refunds within 5 business days after inspection.

Your bank, card provider or payment service may require additional time to post the refund to your account.

If you have not received your refund after the processing period shown by your payment provider, please contact us at:

support@pawlumio.shop